Terms and Conditions | Primvs Braga

1. Company Identification

Primvs Braga is a tour operator registered in the National Register of Tourism Entertainment Agents (RNAAT) under registration number 56/2026,
with Turismo de Portugal.
Primvs Braga organizes and provides guided tours, cultural experiences, and customized tourism activities.
By booking any service through the Primvs Braga website or authorized digital channels, the client agrees to be bound by these Terms and Conditions.

2. Scope of Services

Primvs Braga offers:
- Predefined tour and experience packages
- Guided tours and cultural tourism activities
- Customized tourism services tailored to client requests
All services are marketed and sold exclusively online.
Detailed information regarding each experience, including itinerary, duration, meeting points, and inclusions, is available on the respective service pages.

3. Booking and Contract Formation

A booking is considered valid only after:
1. Submission of a booking request or selection of a predefined experience.
2. Confirmation of availability by Primvs Braga.
3. Full payment of the service.
4. Issuance of a booking confirmation email.
Upon confirmation, a service agreement between Primvs Braga and the client is considered concluded.
Clients are responsible for ensuring that the booking details provided are accurate.

4. Prices

All prices are listed in Euros (€).
Prices may include applicable taxes unless otherwise stated.
Primvs Braga reserves the right to modify prices at any time. However, price changes will not affect reservations that have already been confirmed.
Additional costs not explicitly included in the experience description (such as meals, transport tickets, or entrance fees where applicable) remain the responsibility of the client unless otherwise specified.

5. Payment Methods

Payments may be made through:
- Bank card payments via the secure online payment system available on the website
- Bank transfer
Full payment is required at the time of booking confirmation.
Reservations will only be confirmed once payment has been successfully received.

6. Cancellation and Refund Policy

6.1 Tailor-Made Services

For customized services designed specifically according to client requests:
- 50% refund of the total amount for cancellations made up to 30 days before the scheduled experience.
- Non-refundable for cancellations made less than 30 days before the experience.
Due to the personalized nature of these services, preparation and operational costs may occur well in advance.

6.2 Standard Tours and Experiences

For predefined tours and experiences:
- Full payment is required at the time of booking.
- 100% refund of the total amount for cancellations made up to 48 hours before the scheduled start time.
- Non-refundable for cancellations made less than 48 hours before the start of the experience.

7. No-Show Policy

Clients who fail to appear at the scheduled meeting point at the designated time without prior notice will be considered no-shows.
Waiting time to be considered a no-show: 30 minutes.
No refunds will be granted in such cases.

8. Changes and Cancellations by Primvs Braga

9. Client Responsibilities

Clients are responsible for:
- Arriving at the meeting point on time
- Providing accurate booking information
- Following instructions given by guides or staff
- Respecting safety regulations and local laws
- Behaving respectfully toward guides, other participants, and local communities
Primvs Braga reserves the right to refuse participation or remove any participant whose behavior is deemed unsafe, disruptive, or disrespectful, without refund.

10. Health and Safety

Participants are responsible for ensuring that they are physically capable of participating in the booked experience.
Clients must inform Primvs Braga in advance of any relevant health conditions that may affect their participation.
Primvs Braga cannot be held responsible for accidents or injuries resulting from:
- failure to follow safety instructions
- negligence or inappropriate behavior by participants

11. Insurance

Primvs Braga complies with all legal obligations applicable to tourism entertainment companies registered with Turismo de Portugal.
The company maintains mandatory insurance coverage including civil liability insurance and personal accident insurance where applicable,
as required by Portuguese law.

12. Intellectual Property

All materials published on the Primvs Braga website, including:
- texts
- images
- graphics
- itineraries
- logos
- branding elements
- are protected by intellectual property laws.
These materials may not be copied, reproduced, distributed, or used without prior written authorization.

13. Image and Media Rights

During experiences organized by Primvs Braga, photographs or videos may occasionally be taken for promotional purposes.
By participating in an experience, clients grant Primvs Braga permission to use such images for marketing, promotional, and communication purposes.
Clients who do not wish to appear in promotional material should inform the guide or company in advance.

14. Data Protection

Personal data collected during the booking process is processed in accordance with the General Data Protection Regulation (GDPR).
Data is used exclusively for:
- booking management
- service delivery
- communication with clients
Personal data will not be shared with third parties except when necessary for the execution of the booked service.

15. Complaints

Clients may submit complaints through the official electronic complaints system available in Portugal:
- Livro de Reclamações

16. Alternative Dispute Resolution

In the event of a consumer dispute, clients may resort to an Alternative Consumer Dispute Resolution Entity under Portuguese law.
More information is available through the consumer protection authorities.

17. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law
Any disputes arising from the provision of services shall be submitted to the competent courts of the company’s registered office,
unless otherwise required by applicable law.